BARILEELA PATIENCE ALAWA

PROFESSIONAL SUMMARY

Energetic and highly motivated professional with extensive experience in developing innovative programs
that expedite the efficiency and effectiveness of organizational success also well-versed in technology
and writing code to create systems that are reliable and user-friendly- Versatile and enthusiastic expert
with a huge background in making and confirming reservations for passengers and selling tickets for airlines;
checking baggage and directing passengers to designated areas combined with friendly nature and hard-working attitude
enabling the ability to meet any challenge in fast-paced environments,
Seeking a challenging position to contribute my professional skills and knowledge to the growth of the organization.

CORE COMPETENCE

  • Time Management
  • Self-Motivation
  • Interpersonal Skills
  • Attention to Details
  • Customer Service Orientation
  • Problem Sliving Orientation
  • Teamwork
  • Excellent Communication & Presentation Skills
  • Excellent Organizational & Administrative Skills
  • Leadership Skills
  • Software Testing Knowledge
  • Accuracy

CONTACT

  • No. 22, Prince Layi Oyewole Street, NNPC, Iyana- Ejigbo, Lagos State
  • C: +234-8080294245
  • patiencealawa@yahoo.com

PROFESSIONAL EXPERIENCE

Frelee Travels and Tours Nov. 2017 – Present

    Air Ticketing and Reservation Officer
  • Communicating with customers and ticket agents to advise of changes with travel conveyance and to confirm reservation
  • Contacting customers to inform them of flight cancellations and delays
  • Ensuring airlines rules and regulations Insure passengers
  • Assisting passengers at the boarding gate with boarding procedures

Tezza Business Solutions Sep. 2015 – Jul. 2016

    Software Test Analyst
  • Effectively performed regression, system integration, and functional testing
  • Designed and developed test plans, traceability matrices, and test cases
  • Defined and documented required test data to execute test runs and testing cycles
  • Analyzed, summarized and documented final test results

Stakeholder Democracy Network Nov. 2014 – Apr. 2015

    Trained Key Influencer – Dawn in the Creeks (Facilitator)
  • Contributed to member’s personal growth by providing services, encouraging participation,
    provide guidance regarding problems, and demonstrate care and respect
  • Facilitated community mobilization, rallies and different peace activities around the Niger Delta region

National Identity Management Commission, Rivers State (NYSC) Apr. 2014 –Jul. 2015

    Enrollment Officer / Customer Service Officer
  • Assisted applicants in National Identity card registration
  • Developed communication skills while working with customer
  • Captured applicant’s demographics and biometrics
  • Effectively manage time to improve the overall customer experience

Rivers State Sustainable Development Agency, Singapore Mar. 2011 – Feb. 2014

    Student’s Representative
  • Student leader
  • Promoted interpersonal relationship amongst students
  • Intermediation between Rivers state students in Singapore and Rivers state government
  • Cautioned students approach/reactions to issues

Informatics Academy, Singapore Apr. 2012 – Dec. 2012

    Voluntary Resource Room Assistant
  • Index of books on the shelves
  • Ensured the resource room was silent at all times
  • Shut down systems when everyone left
  • Ensured cleanliness of resource room

Rainbow Bookshop, Port Harcourt May 2008 – Jul. 2008

    Sales Representative
  • Diffused difficult situations with customers
  • Created favorable relationships with customers and suppliers
  • Audit store inventory

EDUCATION

  • Advance Diploma in Air Ticketing & Reservation/Tourism

    Universal School of Aviation 2017
  • B.SC. (Hons) Information Systems and Software Engineering

    Oxford Brookes University, Singapore campus 2013
  • Advanced Diploma in Computing

    Informatics Academy, Singapore 2012
  • Diploma in Information Technology & Communication

    Informatics Academy, Singapore 2011
  • Senior School Certificate Examination “O level”

    Int’l Secondary School, RSUST, Rivers State 2007

TRAINING AND CERTIFICATIONS

  1. Software testing (ISTQB) Oct. 2015
  2. Certified Project Manager Dec. 2014
  3. Impression Management by Poise Nigeria Aug. 2014

PROFESSIONAL BODIES

  • International Project Management Professionals (IPMP) - Member

TECHNICAL SKILLS

  • Global Distribution System: Amadeus
  • Operating systems: Windows, Mac Os and Linux (Ubuntu)
  • Software: Microsoft office suite, Adobe CS6 suite, Aptana studio 3, NetBeans 7.3.1
  • Programming: HTML 5(intermediate), CSS (intermediate), JavaScript (basic), PHP (intermediate), Java (basic), C (basic)
  • Database: MySQL
  • Frameworks: Code Igniter, Bootstrap
  • Test applications: Load runner (basic)
  • Documentation: Use cases, Test cases